SHIPPING & RETURNS
At Neo3nos, we want to make sure you receive your board game in a timely and secure manner. Our shipping policy is designed to ensure a hassle-free experience for our customers.
Shipping Locations We ship to all 50 states in the United States, as well as internationally. Please note that additional fees and taxes may apply for international orders.
Shipping Methods We use reliable shipping methods to ensure that your board game arrives in excellent condition. We currently offer two shipping options:
Standard Shipping: This option usually takes between 5-7 business days for delivery within the United States. International delivery times vary by destination.
Expedited Shipping: This option usually takes 2-3 business days for delivery within the United States. International delivery times vary by destination.
Please note that we cannot guarantee delivery times as they may be affected by factors beyond our control, such as weather, customs, and carrier delays.
Shipping Costs Shipping costs are determined by the weight and destination of your order, and will be calculated at checkout. We offer free shipping on orders over $100 within the United States.
Order Processing We process and ship orders within 1-2 business days of receiving them. You will receive a confirmation email with tracking information once your order has been shipped.
Order Cancellation or Modification If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to make changes to your order once it has been processed.
Returns and Refunds If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to initiate a return. The board game must be returned in its original condition and packaging. We will issue a refund once we receive the returned item.
Contact Us If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We're here to help!